After Sales Service Saman Service
Saman service system have been produced for companies and organizations in the field
of medical, dental and laboratory equipments that they want to mechanize the whole
business processes related to after-sales services to its customers.
The forms and reports of this system have been produced respectively by form generator
Form Negar and report generator Report Negar in the Negareh Software Company. We
strongly recommend the purchase of Form Negar and Report Negar together to companies
which they want to customize their forms and reports.
Saman service system is workflow based, and for all users can be defined worklist,
so the workflow process with the relevant user is detectable at all stages.
This system is led to delete manual circulation of documents such as customer service
form and technician services report. Saman service system with office automation
system Saman Negareh will organize and manage large part of your office work flow,
including all documents flow and tasks, messages and meetings.
System Goals
- Increasing management control
- Improve and optimization of controls and monitoring in your organization for customers
support services
- To allocate the right service technician to a specific customer
- Assessing service technician performance
- Mechanizing work process stages
- Saving time and costs for customers services
- Prevent human error in the customers' bills
- Enhance customer satisfaction and increase organization revenue
Features and Benefits
- Introducing your customer information
- Defining equipments and sold equipments to customers
- possibility of storing contracts information and The guarantee period on devices
and equipments
- Could assign service man and define his payments for The service
- Managing and defining workflow process of Customer service form and technician services
report
- Providing customer service form print, and also obtain Supervisor approval for the
service
- Providing services report by technician, Along with Parts used and Hours of service
(regular / overtime / travel)
- Providing service cost Form (Travel / accommodation / etc)
- Providing customer bill form automatically according to Technician's service report
and defined pay services
- Completing the request form for parts by technician services
- Completing weekly technician services report
- Producing management reports (under warranty devices, levels of services provided
to a Customer or a device during the period, devices repaired, devices under repair,
Requests received, services performed, and ...)
- The possibility of changing forms and Creating new forms required easy and fast
- The possibility of using Report Generator Report Negar To create dynamic new reports
- Defining the organization workflow Processes by system administrator
